FAQs

We really appreciate you taking the time to report issues or share your feedback! Your input helps us improve SmartPunterAI for everyone.

The best way to get in touch is by using our Contact Form.

To help us investigate effectively, please include as much detail as possible:

For Bug Reports:

• What page/feature were you using when the issue occurred?
• What steps did you take that led to the bug? (e.g., “1. Clicked location filter. 2. Selected ‘VIC’. 3. Table went blank.”)
• What did you expect to happen?
• What actually happened? (e.g., “The page crashed”, “An error message appeared”, “The wrong data was shown”)
• Your device (e.g., Windows PC, iPhone 14) and web browser (e.g., Chrome, Safari).
• If possible, a screenshot of the issue can be very helpful (you may need to describe it if you can’t attach).

For Feedback/Suggestions:

• What is your suggestion or feedback about? (e.g., “Improving the race predictions table”, “New feature idea”)
• Why do you think this change or feature would be helpful?

Thank you again for helping us make SmartPunterAI better!

Sorry to hear you’re having trouble loading the Race Predictions page. Sometimes temporary glitches, browser issues, or connection problems can interfere.

Before contacting us, please try these common troubleshooting steps:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Try visiting another website to confirm.
2. Refresh Your Browser: Sometimes a simple refresh (Ctrl+R or Cmd+R, or the refresh button) can fix temporary loading issues.
3. Clear Browser Cache & Cookies: Outdated cached data can sometimes cause display problems. Try clearing your browser’s cache and cookies for our site. (Search online for instructions specific to your browser, e.g., “clear cache Chrome”).
4. Try a Different Web Browser: See if the page loads correctly in a different browser (like Firefox, Chrome, Edge, or Safari). This helps determine if the issue is specific to one browser.
5. Try an Incognito/Private Window: Open the page in an Incognito (Chrome) or Private (Firefox/Safari/Edge) window. This loads the page without browser extensions, which can sometimes interfere.
6. Check Other Site Pages: Can you access other pages on SmartPunterAI.com, like the Homepage or the ‘Our Technology’ page? This helps check if the issue is site-wide or specific to the predictions page.

If the problem persists after trying these steps, please use our Contact Form to let us know. To help us diagnose the issue quickly, please include as much detail as possible:

• Which device are you using (e.g., Windows PC, MacBook, iPhone 13, Samsung Galaxy S22)?
• Which web browser and version are you using (e.g., Chrome 115, Firefox 114, Safari 16)?
• What specific issue are you seeing (e.g., page completely blank, table empty, error message shown, buttons not working)?
• What troubleshooting steps have you already tried?

Thank you for your patience, and we’ll investigate as soon as possible!

Yes, absolutely! SmartPunterAI is designed to be fully responsive, meaning the website automatically adapts its layout to provide a good experience on various screen sizes.

You can access all features, including viewing race predictions, reading about our technology, and checking blog posts, directly through the web browser on your smartphone (iPhone, Android) or tablet (iPad, etc.).

No separate app download is required.

While the layout might adjust slightly on smaller screens (for example, tables might become scrollable horizontally), all the core information and functionality remain available.

Sorry to hear you’re having trouble with the ad loading when trying to reveal a tip. This can occasionally happen due to a few different reasons. Here are the most common things to check:

1. Check Your Ad Blocker: This is the most frequent cause. Ad blockers (like browser extensions) will prevent the ad system from loading, which in turn prevents the tip from being revealed. Please ensure any ad blockers are disabled specifically for SmartPunterAI.com and then try refreshing the page.
2. Refresh Your Browser Page: Sometimes a simple page refresh (Ctrl+R or Cmd+R, or the refresh button) can resolve temporary loading glitches with the ad player.
3. Check Your Internet Connection: Video ads require a stable internet connection to load and play properly. Ensure your connection is active and reasonably fast.
4. Update Your Web Browser: Using an older web browser might cause compatibility issues with modern ad systems. Ensure your browser (Chrome, Firefox, Edge, Safari) is updated to the latest version.
5. Clear Browser Cache (Less Common): Occasionally, corrupted browser cache can interfere. If the steps above don’t work, try clearing your browser’s cache and cookies, then restart the browser and try again.

Video ad systems can sometimes experience temporary network issues beyond our direct control. If you’ve checked the points above and are still consistently unable to load ads or reveal tips after refreshing, please let us know via our Contact Form. Please tell us your device, browser, and the specific race you were trying to view so we can investigate further.

That’s a fair question! Developing and running the sophisticated Artificial Intelligence behind SmartPunterAI involves significant ongoing costs. These include:

• Powerful Computing Resources: Training and running complex AI models requires substantial server power.
• Premium Data Feeds: Accessing accurate, comprehensive, and up-to-date horse racing data is essential and comes at a cost.
• Development & Maintenance: Continuously refining our AI models and maintaining the website requires ongoing effort.

Instead of charging subscription fees, we’ve chosen to use brief video advertisements as the primary way to cover these operational costs. This allows us to keep access to our core AI predictions completely free for all users.

Think of it as a small trade-off: a few seconds watching an ad allows us to continue providing valuable, data-driven insights without a paywall. We appreciate your understanding and support in helping keep SmartPunterAI accessible to everyone!

Currently, SmartPunterAI is exclusively focused on providing AI-driven predictions for **Australian TAB horse race meetings**.

Our AI models and data analysis pipelines are specifically tuned and optimized for the unique characteristics, data sources, and variables relevant to Australian racing.

While we may consider expanding to international racing jurisdictions in the future, our current priority is delivering the most accurate and valuable insights possible for the Australian market. Please check back later or follow any site announcements for updates on potential future coverage.

Currently, SmartPunterAI’s analysis and predictions are focused exclusively on **Australian thoroughbred (horse) racing**.

Our Artificial Intelligence models have been specifically developed and trained using data and variables pertinent to the unique dynamics of thoroughbred racing.

While harness racing and greyhound racing have their own complexities and data sets, they are not covered by our current system. We may explore expanding to other racing codes in the future, but our current focus remains on thoroughbreds.

SmartPunterAI provides daily AI-driven predictions exclusively for Australian **thoroughbred (horse) racing**.

Our coverage is comprehensive, aiming to include **all official TAB race meetings** held across Australia, 7 days a week.

This includes races held at:

• Metropolitan tracks (e.g., Flemington, Randwick, Eagle Farm)
• Provincial tracks (e.g., Newcastle, Geelong, Ipswich)
• Country tracks

Essentially, if it’s an Australian thoroughbred race meeting covered by the TAB, our AI aims to analyse it and provide predictions.

Our AI system constantly monitors incoming data and **updates predictions approximately every 30 minutes** throughout the race day.

This frequent updating is crucial because it allows the AI to factor in important last-minute changes, such as:

• Late Scratchings
• Jockey Changes
• Significant Track Condition Updates (e.g., upgrades/downgrades due to weather)
• Major Betting Market Movements

By incorporating this near real-time information, the AI can refine its analysis. Therefore, **checking the predictions closer to the scheduled race jump time** will generally provide you with the most current and potentially most accurate assessment from our system.

You might occasionally see “N/A” (Not Available) displayed in the “Odds” column for some predictions. This typically occurs when:

• Live Odds Feed Unavailable: Our system relies on data feeds from third-party providers for live market odds. Sometimes, these feeds may not be available or may experience temporary delays, especially for races further out or for certain smaller meetings.
• Market Not Yet Formed: For races scheduled far in advance, official betting markets might not have fully formed or stabilized yet, meaning reliable odds data isn’t available for us to display.
• Technical Glitch: Occasionally, a temporary technical issue might prevent the odds data from being fetched or displayed correctly.

Importantly, the core AI prediction (Top Tip and Win % / Confidence) is generated independently of the live odds display. The AI’s assessment is based on its analysis of form, speed, track conditions, and other factors, and remains valid even if live odds aren’t showing on our site at that moment.

In these cases, we recommend comparing the SmartPunter AI prediction and confidence score with the current odds available directly from your preferred betting provider.

Absolutely not. SmartPunterAI is designed as an informational tool to provide data-driven insights, not a “tipster service” guaranteeing winners. Blindly betting on every single prediction is strongly discouraged and is not a sound betting strategy.

We do not provide betting advice or financial advice. The predictions and confidence scores generated by our AI are based on historical data analysis, but horse racing is inherently unpredictable, and there is always risk involved.

How you choose to use the information provided is entirely up to you. We recommend incorporating our AI insights as one part of your overall betting strategy, alongside:

• Your Own Analysis: Consider your own assessment of the race, form, conditions, and any other factors you value.
• Evaluating Confidence: Pay attention to the AI’s confidence score – higher confidence suggests the AI found stronger signals in the data.
• Considering Value: Compare the AI’s assessment (and confidence) with the available market odds. Is there potential value, or are the odds too short? (See our post on Understanding Betting Odds).
• Bankroll Management: Only bet amounts you are comfortable losing, and maintain a disciplined approach to staking as part of a broader bankroll strategy.

Many users find our tool most helpful for identifying potential value bets, confirming their own analysis, or focusing on races where the AI shows higher confidence. Please always gamble responsibly.

The percentage shown alongside our top prediction (which might be labelled as “Win %” or relate to a “Confidence Score”) represents the AI’s calculated probability of that specific horse winning the race, based on its analysis of thousands of data points.

Think of it this way:

• A higher percentage indicates that the AI model found a stronger combination of positive factors (like historical performance, speed figures, suitability to conditions, favourable race dynamics, etc.) for that horse compared to its competitors in that specific race.
• A lower percentage suggests the AI sees the race as more open or found fewer strong positive signals for its top-rated horse.

Important Considerations:

• It’s a Probability, Not a Guarantee: Even a high Win % doesn’t guarantee a win. Horse racing involves many variables, and upsets happen.
• Context is Key: Compare this percentage to the horse’s live market odds. A high Win % might still be poor value if the odds are extremely short. Conversely, finding value might involve identifying horses where the AI’s assessed probability is significantly higher than the probability implied by the market odds.
• Proprietary Calculation: The exact method for calculating this score involves complex machine learning algorithms. You can learn more about the general factors considered on our Our Technology page.

Use the Win % / Confidence Score as a key indicator of the AI’s assessment strength when forming your own betting strategy.

Predicting horse racing with perfect accuracy is impossible due to the many unpredictable variables involved in every race. Our goal with SmartPunterAI isn’t to predict every winner, but rather to use data analysis to identify potential value and achieve results that consistently outperform random chance or basic form analysis over the long term.

Based on extensive backtesting and ongoing monitoring of our AI models against historical data, we observe that:

• Our top-rated selections tend to win at a rate significantly higher than their average market odds would imply, indicating the AI successfully identifies factors beyond basic public perception.
• Focusing on higher-confidence predictions or using the AI insights to identify potential value bets has shown positive performance trends in simulations. [Optional: You can reference specific metrics like average win rate or simulated Profit on Turnover (POT) if you have them displayed and explained robustly on your “Our Technology” page, e.g., “We discuss performance benchmarks further on our Our Technology page.”]

However, it is crucial to understand:

• This does NOT mean every prediction will win. There will be losing selections and losing days.
• Past performance is not a guarantee of future results. Racing conditions, horse form, and model performance can fluctuate.
• Accuracy should be judged over the long term, not on a race-by-race or day-by-day basis.

We encourage users to view SmartPunterAI as a powerful analytical tool to aid their own strategy, rather than a source of guaranteed winning tips. Please always gamble responsibly.

Predictions for the current day’s Australian TAB race meetings are typically generated and made available on the Race Predictions page each morning, usually after final race fields are confirmed.

In some cases, if data is available early enough, predictions for the following day might also start appearing later in the current day.

Once the initial predictions are published for a race day, our system then continuously updates them approximately every 30 minutes throughout the day to account for scratchings, jockey changes, track conditions, and market movements.

The exact time the first predictions appear can vary slightly depending on when we receive finalised data from our providers.

No, you do not need to sign up or create an account to use SmartPunterAI.

All features, including viewing the daily AI race predictions, reading blog posts, and exploring our technology information, are freely accessible just by visiting the website.

We keep the site accessible without logins or subscriptions thanks to the brief advertisements used to reveal tips, which help cover our operational costs.

Yes, access to our core AI-driven race predictions and website features is completely free of charge.

You do not need to pay any subscription fees or provide payment details to view the daily predictions or use the main functionalities of the site.

We fund the significant costs associated with developing our AI, accessing premium data, and running the website through the brief video advertisements that play when you choose to reveal a specific horse tip.

This ad-supported model allows us to keep SmartPunterAI accessible to all users without requiring paid accounts.

Using SmartPunterAI is straightforward! Here’s a quick guide:

1. Visit the Predictions Page: Navigate to our main Race Predictions page. This is where you’ll find the daily list of races we cover.
2. Browse the Races: You’ll see a table listing races with key information like start time, race number, location, the AI’s calculated Win % (or Confidence Score), and potentially live odds. You can sort the table by clicking column headers like “Time (Local)” or “Win %”.
3. Reveal a Tip: For any race you’re interested in, click the “Reveal Tip” button in the “Tip” column.
4. Watch Brief Ad: A short video ad will play (this helps keep the service free). Once the ad finishes, the modal will close, and the AI’s top-rated horse name will appear in the table row for that race.
5. Interpret the Insight: Don’t just look at the horse name! Consider the AI’s Win % / Confidence score. Compare this information with the market odds (if shown, or check your preferred betting provider) to assess potential value.
6. Use Strategically: Remember, these are data-driven insights, not guaranteed tips. Use them as part of your overall analysis and betting strategy.

For a more detailed walkthrough, check out our blog post: A Beginner’s Guide to Using SmartPunter AI Predictions.

Always remember to gamble responsibly.